Frequently asked questions
If you cant find what your looking for message us below.
Do you give quotes on your services?
We don’t give quotes on our development services. We will contact you’ll get to meet us and we can give you a ball park figure on expectations and you can assess if we are the right Agency for your business.
We offer a one on one digital work shop at a minimal fee. We will leave you with all our ideas and a plan on your digital project. We then can give you an exact price and time frame required to finish your project. On time and on budget. If you accept the quote, the fee for the workshop will be credited as part of your deposit. read more
Do you offer domain name registration ?
We look at your domain name like its the keys to your castle. We believe you should register and own your domain on your account. We want you to have control of your digital business name. We only ask for access to optimise and setup your website or email client. Never give your keys to your business.
What type of server do you provide for our web applications?
We only use the best cloud servers. Dedicated Panel and IP address to ensure security and fast deployment of your websites and ecommerce sites.
We use Amazon Cloud SSD Servers. Super quick and 99.99% uptime. Please note we do not work on other servers , so we host all our clients sites
What if i get a virus or malicious code infects my site?
We use amazons firewalls and install the latest codec and extensions to our clients sites. We hate asking for removal fees from our clients. But the web is a a place were we have no control. we will always find a way to remove the infected code. We take no responsibility for external attacks. Bt the great thing we have a back up that will get you out of trouble so you can continue trading. Some data might be lost due to live sites.
How do you store my information?
We value your privacy. It’s a pretty ordinary act to sell or use your information for the purpose other than you interacting with NME Digital Agency.
We store your information on our database protected with the latest encryption protocols. We hate spam and dodgy practices . read more
What are your payment terms?
We take a 50% deposit and the final payment is paid before we go live. Content is the responsibility of the client. We will insert all copy free of charge after it has been completed.
We accept credit card and direct bank transfer via our payment system and client portal.
Do you give refunds ?
We are thorough in our proposals and brief of works. We work on good faith with our clients to enable them to get the result they expect. If you decide to leave (we always sad to see anyone go) and continue your journey, you only will pay to the amount of work done. Deposits are not refundable because of the cost of setup.